Where to find the various logs to help the support team resolve your issue
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XR Center
C:/programData/Skr/xrcenter/logs
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Generic Agent
C:/programData/Skr/1.22/genericAgent/logs
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Deck
C:/programData/Skr/1.22/deck/logs
To obtain any logs, you can also go to the IT admin page and, under the Diagnostics tab, download the log for the CAD preparation task