When to open a ticket ?
When you are using Skyreal VR, Deck or XR Center (the Admin page) and you encounter an issue or a bug.
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An issue: this is a bug that does not prevent you from using the software.
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A bug: this is a problem that prevents you from using the software.
You can also raise a ticket if, whilst using the software, you spot any areas for improvement.
The website for creating a ticket is as follows: https://help.skyreal.tech/tickets-view?offset=0