Documentation Home
Documentation Home
Breadcrumbs

Device

VR Launch and Headset Connection Troubleshooting

Cannot Start VR Mode

Is the Launch in VR button disabled?

Yes

➡ Is the headset connected and initialized?

  • Verify that the headset is powered on and properly connected.

  • Check that all communication boxes, cables, or adapters (if applicable) are connected and powered on.

➡ Is SteamVR connected and initialized?

  • Verify that SteamVR is active and can see the headset without any errors.

If the headset was connected after Skyreal was launched:

  • Close and restart Skyreal.

Is the correct OpenXR runtime active?

Depending on your headset, ensure the appropriate software is installed and configured as the active OpenXR runtime:

Headset

Required Runtime

HTC Vive

SteamVR

Meta Quest

Meta Horizon Link

Varjo

Varjo Base

If the runtime is not active, enable it in the corresponding application and restart Skyreal.

HTC Vive

Vive Pro / Vive Pro 2 / Vive Pro Eye

Hardware Checks

  • Verify that all cables are properly connected.

  • Verify that the Link Box is powered on.

  • Verify that before launching Skyreal you can see SteamVV enviroment and controllers.

Offline Installations

  • Ensure that Vive Console is installed in addition to SteamVR.

  • Some SteamVR offline installers do not include the required Microsoft Visual C++ Redistributable (VC++ 140, 32-bit).

If Vive Console fails to start or the headset is not detected, verify that this component is installed.

Vive Focus 3 / Vive XR Elite / Vive Vision Series

Connection Issues

If the headset cannot connect to the PC:

  1. Restart the headset.

  2. Desactivate all add-on api layer en SteamVR

  3. Restart:

    • Vive Hub

    • Vive Streaming Hub

    • Vive Business Streaming

  4. Try a different USB-C port on the computer.

  5. Try a different cable.

Meta Headsets

Connection Issues

If the headset cannot connect to the PC:

  1. Restart the headset.

  2. Restart Meta Horizon Link.

  3. If using a Link cable, try a different USB-C port.

  4. Try a different cable.

Varjo Headsets

Troubleshooting

  • Refer to the official Varjo documentation.

  • Error messages displayed in Varjo Base are generally explicit and provide clear guidance on the source of the problem.